How often is it that we hear or even we ourselves judge one by their appearance?
Would you talk to someone wearing shabbily? Someone who looks so untidy that perhaps you wouldn’t even feel comfortable standing beside him/her?
The sudden fame of Susan Boyle has probably waken up alot of us. How someone who looks so ordinary can be so extraordinary at the same time.
What does the word “beautiful” really means? Outlook or what kind of person is he/she inside? There have always been endless examples of those looking all so good but what they really have on the inside is kinda pathetic. But no matter how many examples there is, people still prefered the “pretty on the outside”.
I remembered from my retail job, there was a yearly major roadshow in Takashimaya Basement. There came a guy and his parents, all of them wore home clothings which were really quite worn-out. Color have already faded off as well. When they stepped in, you can see from the eyes of the salesperson that hint “Smelly Prawns” – (In Hokkein). Which means insincere buyers. Those that just wanted to try for fun with ZERO intention for purchase. Well, being in a roadshow, we see endless of people like those “SP”. Anyway, back to the family, I was at the other section in charge of other products, but what they tried was just beside my section, thus, I was able to see….
Jackie, my manager was the one who serves them, in dialect. What I was dealing with was healthcare products, they were trying on a massage chair, thus my manager has to serve them in Hokkein, explaining terms and terms. Usage, different functions all in dialect. All the while, the son sat near not talking much. Just looking at his parents. Every salesperson who was free and walked pass my manager and the family will give the look that “Jackie is wasting time”. But, he still served them well. In the end, the son bought the massage chair for his parents. ON THE SPOT. Full Payment. Yah, that made all the other salesperson shocked. I remembered another so called “top salesperson” of the company walked to Jackie and said that the sale should have been his. But Jackie just replied “But you do not want to serve them right?”.
There are also times I did these misjudgements. Remembering an uncle came to my counter to try a massage chair in the afternoon. (Not a roadshow anymore). He kept going on talking about Singapore, his family, asking whether have I gone travelling. Good thing is it wasn’t usually busy in the afternoon, thus I have the time to chat to him, half willingly though. Then he asked me about shipping the chair to Indonesia. Medan or Palembang I can’t really remember. I thought he asked for fun only. The next thing he did was to pull out a travel waist pouch from the inside of his shirt and hand me $5000 in cash. He bought the chair.
I always felt that I am lucky to have done a retail job before. Especially not a super “clean” retail job. For the job, alot of times, we are faced with so many different kinds of people. Those travellers, (Not picking on the specific one) one of which I dislike the most because the feet really smells! Especially we have to kneel down and operate the machine for them. Some which just wants to sleep on the chair while their wife shops. Alot of times, I have to touch people’s feet as well. Although it’s not a very “glam” thing to do. But its the product I sell best. Learning the reflex points on the feet, demostrating the products, pressing the reflex points of the customers according to what health concern they have………
Thus I felt, perhaps it is what I have done, I have been less incline to judge those “ordinary”. In contrast, I judge the “pretty” more often. Haha. I wouldn’t say I don’t judge those people though. Just that, Susan Boyle makes a wake up call.
So, when you go shopping, if you can, smile to the salesperson. Don’t treat them as invisible individuals. Say thank you to the auntie that clears your table. Say thank you to the cashier. Say thank you to the taxi driver or even good morning to the bus driver. (well, a bus driver greeted me once) It seriously brighthens the day.