What is the worst service that you can ever receive when you are either buying something or a service?
Today, i have seen a most terrible service being brought up by one of the most well known Travel Agency in Singapore. Rem i was saying i’m going to Italy this coming Sat nite, which is just like 5 days time? So many things are corked up by their way of handling things..
Issue 1 – Krisflyer Mileage : For those who travel, might know that normally when you buy tickets, you get mileage so that in future you might be able to change them for extra flight tickets right? On the other hand, if you were to go on tour, this might not be available as its under some value package already. For this issue, that company actually assured us that there WILL BE mileage given by SQ… In e end? Nope.. Nothing was given at all, when question? They just reply saying they have not said so and its under group ticket, so there will not be?!
Issue 2 – We are leaving for the trip on 4th Dec 0100am flight. We waited for our tour guide to come down to the office for a briefing session. (Ours is a customized package you see) We waited for like 2 months for him to come!(28 Nov) Reason they gave – Their tour guides are all booked.. (Yah yah.. for 2 months.. How many tour leaders do you have?)
Issue 3 – Visa Application for my colleagues – I have colleagues from China, HK & Taiwan going as well, some of them are required to apply for Visa to enter certain countries.. (For Chinese to enter will need to apply for a $70 Visa) Okay, the issue now is.. Initially we have one day in Lugano (Border of Italy- Considered Switzerland?) But… The tour leader told us that the Chinese Passport Holders need to apply for Visa to enter that region as well?!?! Excuse me.. We are only 5 days away from the trip & now you want them to apply visa? What if they pay, leave their passport with the embassy, by Friday something cork up? Does that means they dun need to go for the trip??? & that Visa cost another $150.. They only informed us on the 28th Nov EVENING.. Good service ya?
Issue 4 – The most amazing part.. Boss wrote a complain email to them, expecting them to come down to the office to explain the situation. Requested for their MD to come down. The Lady who handled our deal was OK.. (In terms of attitude) But its the so called MD.. Dunno what she thinks she is.. Several issues regarding her as well.. Pardon me if i seem really “off” for her topic…
1. I thk she really have no brains.
Reason: When you come visit a customer’s company in Town, politely, or common sense, do you?
a) Ring the doorbell
b) Press the intercom
c) Knock on the door
d) Bang the door
For this by right should be a very smart woman, she chose to BANG the glass door. (Dunno whether her fingers break anot)
2. How do you address your customer or inform the one who opens the door who you are looking for?
a) Excuse me, im lookin for XXX
b) Hi, i have an appointment with XXX
c) XXX (Just mentioning the name)
Again, this clever lady here, chose the last one.. Just saying my boss name.. So “good mannered” wor… When asked to proceed to the conference room to wait for awhile.. She said to my colleague “then SHOW me where is the conference room” then stomp her way in.. Kaoz.. Cannot be more polite ahz..
3. They were all in the conference room (well, since the door was not closed & im super near, can hear what exactly was going on..) Boss did not demand a discount.. But demanded to pay till 95% of the total fare, leaving the 5% till we come back just as an assurance that we can get a good service for our tour. Well, one thing for this is, normally normal package have to make full payment one month b4 the trip. since they have been dragging so many issues.. So many things have corked up, then we do not see the need to pay, moreover, they did not send us any invoice lor. (We did give the deposit of like 20K already? the total is ard 50K+++)
Attitude given from that middle age MD is “NO” YOU MUST MAKE FULL PAYMENT.. She do not feel that they have any wrong at all. Since the Visa application is what we have to apply on our own side.. But she did not get the point of – “How would i know whether i need to apply?” kinda thing.Itinerary is being planned by your company lo.. Haiz..
By then, Boss is really pissed off by her attitude liaoz.. He also spoke louder le.. He was so fed up that he bang on the table. (Not the loudest that i have heard b4 though.. My dad can bang louder.. When he scold us when we r young.. Haha..) Anyway, i think that woman must have been some really spoilt from the moment she is born. She dig up some Grandma story outta no where.. What she said was “Can you dun bang the table? When i am studying in UK, no one have ever bang the table infront of me” The problem here is… Who cares about you? We are your customer!?! With the kind of service & attitude you provide. You dun even admit your own mistakes? Wah laoz… Im crazy if i can stay calm.. That was not the final straw.. Boss was really super fed up lo… Bo Chap about what the woman says n still bang on the table.. Deliberately to provoke her oso ba.. To test her patience.. That was when she say “CAN YOU STOP BEING RUDE N KEEP BANGING ON THE TABLE? IF YOU BANG ONE MORE TIME I WILL WALK OUT. I DARE YOU.” Ho Ho.. She lost of cos.. Boss just told her “Of cos im going to bang one more time n you get outta here” Another bang came n indeed, she walk outta the conference room.. This is another fun part… The part i thk she is really very pathetic.. As a MD of such a big company.. When you lose an argument.. What would you say? Or you might choose to just walk off calmly? This woman again made a statement – “You can cancel off your trip. Its also ok with me. i will tell my HUSBAND” Excuse me Auntie.. How old are you already? Still complain to your husband? I mean.. You will tell you customer that you are complaining to your husband? Childish leiz.. Wake up please… Will ya?
Somemore she dun even knows how to open the glass door.. Haiz.. Think she muz be those who just wan pple to do things for her n she can jolly well enjoy the fruit of success…
One thing is that i do feel this auntie over here dun understand how to deal with customers leiz.. Her final word really pissed me off… Before she left.. She pointed to the conference room & said “uneducated people” .. Wah Seh.. Good leiz.. Too bad i never record it down.. Otherwise i will sure complain.. Even if my company dun.. What kinda standard is this?
Is this the tai tai attitude in SG? 1st its Mr XXX wife commenting $600K is peanuts.. Now its this auntie here that shoots out a word “uneducated people” in her customer’s company?
Rich pple should do some reflection also. Dun ever think if you r rich you own the world.. Fat Hope.. You will never succeed on your own.
Sorry if this post is really long.. But.. Really cant stand her attitude…