Kenix’s Life Journal

Pretty Phone vs Smart Phone

Posted in Misc by Kenix on the September 2, 2008

iPhone not as good as expected. Not as friendly. It’s only pretty to look at…

1. Cannot sync with the Notes of Outlook

2. Cannot view .doc, pdf files (have to pay for the application)

3. Cannot do video call

4. Cannot MMS (Not in SG yet, in UK they are able to… Also a third party software)

5. Cannot record video

6. No alphanumeric dialing for voice calls

7. Delete & Edits are not friendly

8. Everything have to go thru iTunes

As compared.. Windows Mobile Device are still better.

iPhone is nice to look at. But not as smart and friendly.

Darn…..

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Summary of Phone Calls

Posted in Misc by Kenix on the September 2, 2008

The Numbers I dial today:

1606 x 03

1626 x 06

1800 763 1111 (Corporate Sales) x 02

6838 3388 (HQ) x 01

For the top 3, ave waiting time of 9 minutes before someone answer the phone.

Update @ 5:50pm - Went over to collect the SIM card. Still need 3 hours for activation. They say this is the “Fastest” they can do it!

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Singtel SUCKS

Posted in Misc by Kenix on the September 2, 2008

I’m really prone to receiving poor customer service! This time round it’s SingTel. Been trying to get a solution from 9am - 2pm. No solutions at all! Moreover, everyone seems to be giving a different solution! Pushing the blame all around!

Dad’s Company got 3 sets of iPhone. 2 sets came last week. Was ok, the 3rd set just came in yesterday. It was a number porting request. Thus it took longer. This is where the whole story starts….

3rd set of iPhone is for my brother. Starhub no. port over to SingTel. We applied for the porting 2 weeks ago. 2 days before the actual launch of the iPhone. They said that application for number porting needs around 5 days! Ok… Never mind.. We wait. Then last thursday or friday, the lady called me and inform me that the porting was successful. Delivery of the phone will be on Monday 01 Sept. Thats good. I can say the lady from the corporate sales department was quite pro. I liked her service.

However, when bro tried the SIM card on his iPhone… It shows NO SERVICE! Then… His Starhub SIM was not activated already! Sooo… He have nothing to use now! Since its late night, he thought that it should resume normal by the morning. But NOOOOO….

1. I called Singtel at 8plus in the morning, telling them my situation. They asked me to call back to inform them on the SIM card number. Saying on their side it shows everything ok already.

2. Called them back at 9plus, they said the problem is with the iPhone. Asked us to upgrade the software, restore the phone! (Even though we haven’t even start using it!) BUT…. I took the SIM card out, put it into my spare phone.. Those super cheapo phone that I bought from 7-11. And tadah! It worked! I am able to make phone calls and messages! But Noooo again when we try the SIM on the iPhone.. It doesn’t even work for Nokia Phones! It states SIM registration fail. So.. This case it seems like SIM problem right?

3. We went down to the Hello Store at Westmall. Queue for approx 20min at the CS counter. That bloody idiot guy attended to us is super AP lor! Keep telling us nothing is wrong with the SIM when it clearly shows SIM REGISTRATION FAIL on a NOKIA PHONE. Keep saying that because the number is a number porting application. There might be a few hours of disruption. SUPER STUPID LOR!!! How long do they need? HOW LONG! He can’t answer. Then I told them, they send the SIM to us yesterday. So the card should have already been activated. So how come they send us something that cannot be used!! Then again, he pushed the blame to the call centre. Saying he don’t know how the call centre does their stuffs. Saying for them, they normally activate the line before giving the customers!! DUH!! Then he kept saying the phone line is not activated. Saying no outgoing calls could be made. So, i should him my ULU phone! HE ASK ME TO PUT THE SIM CARD IN MYSELF. NEVER MIND, I PUT! Then handed over to him AFTER I TRIED THAT PHONE TO CALL MY OWN MOBILE LINE. When he took the phone, he said that phone cannot make outgoing calls!! HOW STUPID CAN HE BE!!! Then I took back the phone, dial my mobile, put it straight in his face and tell him. “SEE, IT CAN MAKE OUTGOING CALL”. Then he just said ” A.. Y Har… ” SHIT HIM. So I just tell him, just replace a SIM card for us. He says CANNOT. Coz he doesn’t see any plan tied to the SIM card. So he cannot issue a new SIM card. Ask us to wait. Then I have to tell him, this is a CORPORATE LINE. FOR MY PROJECT MANAGER. ALOT OF PEOPLE ARE LOOKING FOR HIM VIA THIS LINE. But NOOO!! He don’t bother!

So I just got his name. Wanted to write a complain letter to Singtel. Guess what, their feedback form have a limited words of 85 Characters! DUH!!!!!!

Then we called the Corp line and told them. They asked “Why they don’t want to change the SIM for you? Our record are all in” Which is another “… … … … …”

So all and all I can say is… Singtel SUCKS! Out of 5 person I speak to, only 1 provides acceptable service! Spent 6 hours and no solutions are given yet!!! Bah!!!!

I just did a number porting from M1 to Starhub. It works perfectly fine and took much lesser time without any disruptions! I did it on Saturday afternoon and the line was smoothly transfered on 12am today! (3days!)

Is Singtel technology sooooo bad? Took 2 whole week and still cannot be used. Yucks..

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Last 2 days of August 2008

Posted in Misc by Kenix on the September 1, 2008

Weekend passes by too fast!

This weekend has been… Good & Bad…

Saturday has been quite the usual routine. Watched Wall-E at Vivo City.. It was quite normal. Not as good as expected. But still kinda cute.

Didn’t manage to go for the Nike Human Race. The timing clash with Eddie’s Grandma 80th Bday Celebration which begins at 6pm, while the run starts only at around 4:30pm. Can’t make it to finish the race, go back home and bath then proceed to the celebration. Thus we gave up the run.

Soooo… We switched our run to the morning… Usually before going for wash up at East Coast, I will change into my slippers first and keep my sports shoe. But that day I forgot to do so.. In the end…. I left my sports shoe in the toilet!!!!! Only realize after we went to Compasspoint.. My favorite pair of sports shoe. My nike plus device is on it some more!!! Have to get a whole new set of gear.. Seems like “Nike is punishing me for not going for the run” Waste $$$…

For Eddie’s Grandma Bday, we had buffet dinner at Quality Hotel. The vegetarian restaurant at level 2. It was quite nice. I remember sis bringing me and mum there sometime back, but they had limited food during that period due to CNY, thus they just fixed a few set menu. This time round was much better.

Eddie’s family are a small group of really close people. 3 generations seating together, laughing, chatting.. Its a nice little gathering…

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